We provide the “table stakes” that everyone expects of a Managed Service Provider, and we provide them with a best-in-the-industry standard:
- Remote monitoring / alertingfor all supported devices and infrastructure
- IT Securityand Data Backup and Disaster Recovery
- Completely in-house Help Deskstaffed with experienced technicians L1-L4
- IT strategy and customer care
But what sets us apart is what we do on top of this. Our differentiators include:
THE BLACKROCK IT ADVANTAGE
At BlackRock IT, we start by getting to know your business, its needs, and how we can help it thrive, emphasizing customer success every step of the way. Our five-step proven process and our philosophy on service delivery with proactive, reactive, and strategic elements are the reasons we have a 97% retention rate.
CUSTOMER SUCCESS TEAM
BlackRock IT clients are scheduled to meet with their designated Customer Success Representative during the Quarterly Business Review (QBR). The QBR is a deep-dive evaluation into your network and infrastructure, to discuss internal projects to be planned & budgeted for the upcoming year. These health checks review equipment age, lifecycle replacement needs, evaluate annual renewals on contracts with third-party IT vendors, review IT strategy and discuss relevant emerging industry trends. Additionally, each client is assigned a vCIO for IT roadmap, strategic consultations and budgeting.
VENDOR COORDINATION PROGRAM
BlackRock IT understands that our customers often get bogged down and lose productivity dealing with their vendors as it relates to technology. BlackRock IT assumes the role of vendor liaison to keep our customers free from such distractions. We become the one point of accountability when it comes to resolving IT issues. Part of the BlackRock IT solution means no more headaches with vendors.
In order to achieve the best results and deliver more efficient outcomes to IT challenges, BlackRock IT takes great care in documenting every environment we support. Our documentation is industry best.
DEPTH AND BREADTH
BlackRock IT has a phenomenal staff of technologists from Level One Help Desk resources to Senior Level Technologists. Most competitors have a few generalists who wear a variety of hats. This can create a reliance on one or two individuals. We have specialists in a variety of different technologies to help you solve IT issues.
Project based engagements will be fully scoped and priced by BlackRock IT’s vCIO. No work will be performed unless signed off by the client.